Frequently Asked Questions
Everything you need to know about your daily brew.
How do I ensure my coffee stays fresh?
We recommend storing your beans in a cool, dark place in an airtight container. For maximum flavor, try to consume your coffee within four weeks of the roast date.
When will my order be roasted and shipped?
To guarantee freshness, we roast to order. Most orders are processed within 24-48 hours and shipped via standard courier, arriving within 3-5 business days.
Do you offer pre-ground coffee?
Yes, you can select your preferred grind size (Espresso, Filter, or French Press) on the product page, though we always recommend grinding whole beans just before brewing for the best experience.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or equipment, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. Coffee Supreme is committed to direct trade practices, ensuring our farmers are paid above Fair Trade premiums and operate under sustainable agricultural standards.
Can I manage or cancel my subscription?
Yes, you can pause, skip, or cancel your coffee subscription at any time through your account dashboard. Changes must be made 48 hours before your next scheduled roast date.